Refund & Cancellation Policy

1. How subscriptions work

A subscription is purchased for a fixed period — monthly or yearly — and is activated once payment has been verified. Where applicable, the same account-first subscription unlocks Premium in both RK PromptPilot and RK FlowPilot. Access continues until the expiry date recorded on your subscription.

2. Cancellation

• You can cancel at any time by contacting us at the support email below with the billing email used at checkout.
• Cancellation stops any future renewal. It does not immediately terminate the current period: you keep access until your existing subscription expires.
• There is no cancellation fee.
• Removing the extension from your browser does not by itself cancel a subscription — send us a cancellation request.

3. Expiry

When a subscription reaches its expiry date without renewal, entitlement ends and the extension reverts to unsubscribed behaviour. Your account and past payment records remain until you ask us to delete them.

4. Refunds

Digital subscriptions are generally non-refundable once the service has been made available, because access is granted immediately after payment.

We do review refund requests individually and in good faith. Requests made within 7 days of a charge will be considered where the service could not be used for a reason attributable to us. Refunds are approved manually by RK Digitalabs; they are not automatic, and cancellation alone does not trigger one.

• Likely to be approved — duplicate charges, charges made after a confirmed cancellation, or a payment where the subscription was never activated.
• Considered case by case — a defect on our side that prevents the extension from working and that we are unable to resolve.
• Generally not refunded — change of mind after substantial use, inability to use the product because a third-party AI platform changed or restricted its own service, or an account suspended for breach of the Acceptable Use Policy.

5. Failed payments

If a payment fails or is not captured, no subscription is activated and you are not charged. If an amount was debited but no subscription appears within a reasonable period, contact us with the payment reference and we will trace it with Razorpay.

6. Duplicate payments

Where the same subscription has been paid for more than once, the duplicate amount will be refunded once verified against our payment records and Razorpay's.

7. Unauthorised payments and chargebacks

If you believe a payment was made without your authorisation, contact us immediately so we can investigate before you raise a bank dispute. We may suspend access while a chargeback is being investigated, and a reversed payment will end the associated subscription.

8. Purchases made with a referral or promotional code

Where a refund is approved for a discounted purchase, the refund is limited to the amount actually paid after the discount. A refunded or reversed purchase may also reverse the associated referral redemption.

9. How refunds are processed

Approved refunds are issued through Razorpay to the original payment method. The time taken for the credit to appear depends on your bank or card issuer and is outside our control.

10. How to request a cancellation or refund

• Email rkdigitalabs@gmail.com from — or quoting — the billing email used at checkout.
• Include the payment or order reference shown on your receipt.
• Describe what happened and what outcome you are asking for.
• We aim to respond within 2 business days.